I have wanted to get better at writing, so I started putting myself out there and offering to write for others. (Some articles for work, a coffee blog, my sailing blog, a book, you name it, I have been offering). I hope the writing is improving. 🙂 Here is my last work Titled the “Top 5 Commandments for Customer Success.”
All businesses and organizations have one common goal – they want their customers to be successful when using the products and services they provide. Kronos is no exception. Today’s words of wisdom come from Gil Lhotka, Director of Customer Success at Kronos. Gil shares how we can all work towards meeting this goal by following five simple steps.
1)Know your customers’ definition of “value.” It’s critical to know them and their business. Customers are expecting to receive high ROI on your solution, so err on the side of helping them to successfully reach and measure that value. Doing so leads to stronger relationships, loyalty, and advocacy. When matters beyond control redefine value for your customers, alter the course to that new destination.
2) Be empathetic. Each customer is unique, and you must see them that way. Organizations faced with the same challenges will experience the effects in very…
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